Frequently Ask Questions

General Questions/Enquiries

Nimanja.com is an online marketplace for pet supplies. The platform connects several established pet stores in Brunei with local pet lovers. Nimanja aims to make it easier for you to search for pet supplies in Brunei and have them deliver it right to your doorstep. We care about your pets as much as you do – that’s why we want you to pamper (“ni-manja”) your furry buddies!

Our Nimanja office is located at Block H, Unit 5, Abdul Razak Complex, Gadong BA 2719, Bandar Seri Begawan, Brunei Darussalam.
We also do traditional brick-and-mortar business under Petlink Enterprise Sdn Bhd, Pet Vision Enterprise and Pet Planet Shop. For information about the location of our retail stores, please visit Retail FAQ page.

Our Nimanja business hours are Monday to Sunday from 9am-5pm.

We also do traditional brick-and-mortar business under Petlink Enterprise Sdn Bhd, Pet Vision Enterprise and Pet Planet Shop. For information about the business hours of our retail stores, please visit Retail FAQ page.

Yes, we have seven retail stores in the Brunei-Muara district. For more information about our retail stores, please visit Retail FAQ page.

Yes, there are 3 ways to place your order:

  • Ordering Online
  • Messaging on our Website (Cash on Delivery only)
  • Calling our Hotline Number (Cash on Delivery only)

Please be sure to add the following details when you are Messaging us:

Name:

Email:

Contact Number:

Delivery Address:

Items Ordered:

Special Requests:

If you believe that there may be something wrong with our website such as a glitch, please contact our customer service team so that we can solve the issue.

At Nimanja.com, we only carry a selective range out of the thousands of premium-quality pet products that we have in our retail stores. This includes garden supplies and animal supplies for cats, dogs, small animals, birds, reptiles and fish. We are currently reviewing our website range and looking to considerably increase what we sell online in the near future. In the meantime, we have our most popular products from store on Nimanja.com alongside some great online perks such as our Nimanja MemPurr Rewards program

If there is a particular item that you want to order, but it is not listed online, you may call our hotline number or message us on Nimanja.com and we can help add that item to your shopping cart.

Our discounts are shown during the checkout process. If you have a coupon code, please enter it during the checkout process. You may only use 1 coupon code per order.

This program offers your great benefits such as 100 FREE Purr Points at registration, a BND 10 reward for every 200 Purr Points (earn 1 Purr Point for every dollar you spend), birthday celebration and access to exclusive offers. Click here to learn more about our MemPurr Rewards Program.

We take pride in the high quality of our pet food products and we strive to ensure customer satisfaction by providing only the freshest products for your pets. We directly import pet foods from our manufacturers and we routinely monitor the expiry dates in our warehouse. We also work closely with our international suppliers to ensure that their pet food product is 100% fresh and safe for consumption.

Yes, Nimanja is also a wholesale-distributor in Brunei. Please email customer@nimanja.com to establish a business relationship with our company.

Delivery Services

You will have the option to choose:

(1) Delivery to address

(2) Pick-up at store (Nimanja Gadong/Nimanja KB)

DELIVERY: For orders that are BND$50 and below in the Brunei-Muara district, there is a $5 flat delivery fee. We offer free delivery services for orders above BND$50 in the Brunei-Muara district.

For orders that are BND$100 and below in Tutong and Belait districts, there is a $10 flat delivery fee. We offer free delivery services for orders above BND$100 in Tutong and Belait districts.

Currently, we do not deliver to Temburong district or countries outside of Brunei.

PICK-UP @ NIMANJA: There is NO delivery fee for orders that will be picked up at our shop.

Learn more about our delivery services

We deliver to Brunei-Muara, Tutong and Belait districts. Currently, we do not deliver to Temburong district and countries outside of Brunei.

Currently, we do not deliver to countries outside of Brunei.

Payment Methods

We offer several methods of payments on our online store:

(1) Debit & Credit Cards: Visa, MasterCard and American Express.

(2) Cash on Delivery

Exchange & Return Policy

All exchanges must be done within 7 days from the date of purchase and must be accompanied by the original receipt. All item(s) must be returned in original condition and with the original packaging. We are unable to offer an exchange on item(s) that are scratched, damaged or not in their original packaging.

Item(s) can be exchanged for any other item(s) that are available and are the same price or a lower price.

Please contact our customer service team (Call us at: 2227803, Message us via ‘Live Chat’, or Email: customer@nimanja.com) during our business hours: Monday to Saturday between 9am-6pm.

 

Please include the following information:

Name:

Receipt/ Cash Bill No.:

Item/s to be Exchanged:

New Item/s: